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FREE SHIPPING FOR ORDERS OVER 1,500!

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Shipping FAQs

1. Do you offer free shipping?

We offer free shipping for orders Php1,000 and above. However, if you wish to expedite your order outside Metro Manila, an additional Php150 or Php200 will be added to your final bill regardless if you reach Php1,000. This is considered as a special request.

2. Who is your delivery service?

We have plenty of couriers depending on your location, our courier might call you within the day of delivery, so please make sure to have your registered mobile phone nearby in case they call. Our delivery service cannot promise a time period since they follow a route sheet within your area. Please bear with us.

3. How many times will they deliver my product?

Our delivery partner will attempt 2-3 times only before considering your order as cancelled. Once failed, your address and name may be included in the blacklist.

4. How do I track my order?

Please email us at support@ilakoph.com for your order updates. Provinces and remote areas, especially in Mindanao, can take more than 10 days.

5. I received the wrong item.

Please email us asap at support@ilakoph.com for immediate action, rest assured we will do our best to correct this mistake.

6. How many days should I receive my order?

(NOTE: Due to the pandemic situation, we would like to apologize in advance for any inconvenience that may occur, which may result in your orders to be delayed. Thank you so much for understanding.)

Cash on Delivery
Metro Manila: 3-5 Business Days
Provinces: 5-12 Business Days

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